Abstract
Operating and maintaining (O&M) large-scale online engine systems (search, recommendation, advertising) demands substantial human effort for release monitoring, alert response, and root cause analysis. While LLM-based agents are a natural fit for these tasks, the deployment bottleneck is not reasoning capability but orchestration: selecting, for each operational event, the relevant data (metrics, logs, change events) and the applicable operational knowledge (handbook rules and practitioner experience). Feeding all signals indiscriminately causes dilution and hallucination, while manually curating the event-to-(data, knowledge) mapping is intractable under dozens of daily releases. We present Bian Que, an agentic framework with three contributions: (i) a *unified operational paradigm* abstracting day-to-day O&M into three canonical patterns: release interception, proactive inspection, and alert root cause analysis; (ii) *Flexible