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Ayush Kumar — most-cited papers & profile · Large Language Models
← authors
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overview
Ayush Kumar
11
papers ·
14
citations ·
0
h-index
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Most-cited papers
Counterfactual Fairness Evaluation of LLM-Based Contact Center Agent Quality Assurance System
2026
Spot the BlindSpots: Systematic Identification and Quantification of Fine-Grained LLM Biases in Contact Center Summaries
2025
Towards Probing Contact Center Large Language Models
2023
Top co-authors
Kawin Mayilvaghanan
· 2
Siddhant Gupta
· 2
Digvijay Ingle
· 1
Jithendra Vepa
· 1
Varun Nathan
· 1
Topics
Evaluation
RAG
Prompting
Safety & Alignment
bias
biases
cs.CL
Fine-Tuning
Training Techniques