A Bag Of Tricks For Dialogue Summarization | Awesome LLM Papers

A Bag Of Tricks For Dialogue Summarization

Muhammad Khalifa, Miguel Ballesteros, Kathleen McKeown Β· Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing Β· 2021

Dialogue summarization comes with its own peculiar challenges as opposed to news or scientific articles summarization. In this work, we explore four different challenges of the task: handling and differentiating parts of the dialogue belonging to multiple speakers, negation understanding, reasoning about the situation, and informal language understanding. Using a pretrained sequence-to-sequence language model, we explore speaker name substitution, negation scope highlighting, multi-task learning with relevant tasks, and pretraining on in-domain data. Our experiments show that our proposed techniques indeed improve summarization performance, outperforming strong baselines.

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